Does processing stay in Türkiye?

Yes. For banks that require it, all processing is done in Türkiye, case documentation is kept to a standard that would survive a MASAK inspection, and the bank's compliance function retains final approval on every escalated file.

How are regulatory expectations met?

BDDK and MASAK expectations are addressed from design stage. Any regulatory registration or eligibility claim is made only with operator confirmation.

All industries

Banking and finance

Turkish banking is heavily regulated, and the outsourcing decision is shaped along process, data and audit. Onboarding volumes grow faster than the compliance function, financial crime review demands audit-resilient documentation, and all of it runs under BDDK expectations.

Services that apply

KYC, EDD and onboarding operations
Financial crime review under MASAK obligations
Multilingual customer experience and technical support
Core platform modernisation and software engineering
Turkish conversational AI and intelligent document processing

Language profile

Turkish C2 and English C1 standard. Arabic for Gulf counterparty files, Russian at B2 and above for Russian-speaking customers.

Frequently asked questions

Does processing stay in Türkiye?: Yes. For banks that require it, all processing is done in Türkiye, case documentation is kept to a standard that would survive a MASAK inspection, and the bank's compliance function retains final approval on every escalated file.
How are regulatory expectations met?: BDDK and MASAK expectations are addressed from design stage. Any regulatory registration or eligibility claim is made only with operator confirmation.

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