Industries
Domain knowledge, proven not claimed
For each of fourteen sectors we address the operational pressures specific to the Turkish market and the services that apply, separately.
Banking and finance●Onboarding, financial crime operations and regulated workloads. Aligned to BDDK expectations and MASAK obligations.
Participation finance●Onboarding and compliance operations specific to participation banking structures. Arabic depth for Gulf counterparties.
InsuranceClaims processing, customer service and back office. Audit-resilient operations in a regulated sector.
Public sector●Citizen contact centres and public programme operations. Procurement, data residency and Turkish-language obligations.
TelecommunicationsCustomer experience, technical support and retention. High volume and regulated service levels.
Retail and e-commercePeak-season customer experience, order management and multilingual service. Sized to the worst 72 hours.
Textile and ready-to-wear●Export back office, B2B customer service and documentation. In the buyer's language, within hours.
Tourism and hospitality●Multilingual guest services. Antalya's German and Russian depth, Istanbul's Arabic capability.
HealthcarePatient communication, appointment management and back office. KVKK-focused operations for sensitive data.
Logistics and transportationOrder management, EMEA back office and documentation. A location covering eleven time zones in one shift.
ManufacturingOrder management, EMEA back office and ERP integration. A European bridge for East Asian manufacturers.
EnergyManaged security operations, customer service and back office. Combined IT and OT monitoring.
Technology and startupsEngineering pods, a quality function and a multilingual service desk. Scale below Western European cost.
EducationCandidate support, assessment operations and multilingual service. Exam network and student communication.
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