Business process outsourcing
Business process outsourcing
Türkiye's BPO advantage is not low cost, it is geography and language depth. A team in Istanbul can serve the European morning, the Gulf working day and the close of Asia in one shift. Our business process line pairs that advantage with 97 percent satisfaction and 99.9 percent uptime.
What this service covers
- Inbound customer service across voice, email, chat and WhatsApp
- Outbound and retention operations, appointment setting and inside sales
- Back office, data processing and document management
- Finance and accounting, payroll and HR operations
- Customer onboarding, KYC and compliance operations
- Trust and safety and content moderation
How it is delivered from Türkiye
Delivered from Istanbul, Ankara, Izmir and Antalya plus a remote workforce across Türkiye. Bilingual Turkish and English as standard, with additional language capability. All data processed under KVKK, alongside GDPR for European clients.
Industry applications
- Peak-season customer experience for e-commerce and retail
- Compliance operations for banking and participation finance
- Multilingual guest services for tourism and hospitality
Frequently asked questions
- How quickly does a team go live?
- Teams of 1 to 10 typically go live within 5 to 15 business days of signature. Deployments of 20 to 100 typically take 3 to 6 weeks.
- What currency are contracts in?
- Contracts are quoted and settled in EUR or USD, with the indexation mechanism stated in the agreement, so the client is insulated from lira movement.
Let us build your Türkiye team
Tell us your function, your scale and your language needs. We will come back to you within six hours.