All industries
Retail and e-commerce
Marketplaces are judged on their worst seventy-two hours. Campaign periods can generate six to nine times a normal day's volume. Sizing for the average and improvising during peaks is the standard failure. We build pre-committed, pre-trained surge capacity.
Services that apply
- Peak-season customer experience and surge capacity
- Order and returns management
- Multilingual service, including neighbouring markets
- Content moderation and seller support
Language profile
Turkish C2 and English standard. Arabic and regional languages for neighbouring markets.
Frequently asked questions
- How does surge capacity work?
- Surge activation is triggered by volume thresholds and the campaign calendar, not a phone call during a crisis. Surge-trained specialists work other accounts in normal conditions and stay current with monthly refresher training.
Let us build your Türkiye team
Tell us your function, your scale and your language needs. We will come back to you within six hours.