Business process outsourcing
Knowledge process outsourcing
Knowledge process outsourcing needs judgement, not throughput. We run research, analysis and decision-support processes with specialists hired for judgement.
What this service covers
- Market and competitive research
- Data analysis and reporting
- KYC and onboarding operations
- AML screening support and fraud review
- Business intelligence inputs
How it is delivered from Türkiye
Delivered from Istanbul and remote specialist teams. Analysts are hired for analytical capability rather than volume, and processing stays in Türkiye.
Industry applications
- Financial crime review for banking
- Market research for retail
- Claims analysis for insurance
Frequently asked questions
- How is this different from customer experience?
- Knowledge process outsourcing is judgement and analysis led. Specialists are hired for judgement rather than speed, and quality is managed as a gate.
Let us build your Türkiye team
Tell us your function, your scale and your language needs. We will come back to you within six hours.