AI delivery
AI agents
Buyers searching for AI customer service outsourcing or AI agents with human escalation are usually trying to cut the routine load without losing the judgement calls a person still has to make. We build that intersection of AI and CX directly: an assistant that resolves what a policy and a knowledge base can resolve on their own, grounded to source and constrained from answering outside the corpus, with a clean handoff to a human agent for anything a script should not own. An assistant that gives a bank customer wrong fee information is unacceptable, so every answer is grounded and audited before it reaches customers at scale.
What this service covers
- Conversational AI and virtual assistants for customer-facing use
- Retrieval-grounded answering, cited to source
- Escalation logic and clean handoff to human agents
- Human review and continuous improvement
- Model risk and governance compliance
How it is delivered from Türkiye
Delivered from Istanbul with all processing in Türkiye. Sampled conversations are reviewed daily against accuracy and tone criteria.
Industry applications
- AI customer service for banks needing a grounded digital assistant
- AI agents with human escalation for retail support
- Multilingual AI information services for the public sector
Frequently asked questions
- Can the assistant give wrong information?
- Every answer is grounded in the client's own published content and constrained from answering outside the corpus. When it does not know, it says so and hands off cleanly.
- How do AI agents hand off to human agents?
- When a question falls outside the corpus, needs authority the assistant does not have, or the customer asks for a person, the system hands off with the conversation history attached so the human agent is not starting cold. The handoff point is set conservatively rather than pushed for maximum deflection.
- What happens when the AI gets it wrong?
- The threshold for what the assistant is allowed to answer is set conservatively and every answer is grounded to the client's own published content. Sampled conversations are reviewed daily against accuracy and tone criteria, and incorrect-information incidents are tracked as a KPI rather than treated as an acceptable cost of automation.
Let us build your Türkiye team
Tell us your function, your scale and your language needs. We will come back to you within six hours.