Case studies
Export back office and B2B customer service for a Turkish textile group
For a ready-to-wear exporter supplying European and Russian brands, a five-language Izmir team and ERP integration cut errors and response time.
The challenge
Export documentation, order administration and buyer communication were handled by a commercial team that had not grown with the order book. European buyers expected responses in their own language within hours and were getting English within days. Documentation errors were causing customs delays.
What Corpshore did
We built a dedicated commercial support team in Izmir working in five languages matched to the buyer base. Documentation was standardised against a checklist built with the group's customs broker, and we integrated directly with the group's ERP.
Results
- Buyer response time reduced from a multi-day average to under three hours
- Export documentation exceptions fell 61 percent within two quarters
- Order entry errors reduced 58 percent after ERP integration
- The group added two additional language capabilities in year two
Why it worked
The group assumed it had a headcount problem. It had a language and integration problem. A larger English-only team would have produced the same delays faster.
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