Case studies
Order management and EMEA back office for a Japanese automotive supplier
For a Japanese supplier's EMEA arm covering eleven time zones, Istanbul's single-shift coverage solved response time.
The challenge
The EMEA office carried order administration for a territory spanning eleven time zones with a team sized for a much smaller book. Distributors waited days for availability answers, which in automotive means a production line waiting. The Japanese parent required reporting discipline the team lacked capacity for.
What Corpshore did
We built a dedicated Istanbul team covering order entry, parts availability, shipment tracking and warranty administration, integrated directly with the ERP. Reporting to the Japanese parent was rebuilt to their format with a Japanese-capable coordinator.
Results
- Parts availability response time reduced from a multi-day average to under ninety minutes
- Order entry error rate fell 64 percent following ERP integration
- Warranty claim processing time roughly halved
- The client moved two further EMEA processes onto the team in year two
Why it worked
The client's constraint was a single working day that had to stretch across eleven time zones. Türkiye is one of very few places where that is possible in one shift.
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