Urgent
Turkish and English Customer Experience Specialist
You will be the voice of brands Turkish customers know and of international brands entering the Turkish market. From our Istanbul floor you handle inbound contact across voice, email, chat and WhatsApp for clients in e-commerce, finance, telecommunications and retail. This is a customer experience role, not a script-reading one.
What you will do
- Handle inbound contact in Turkish and English across voice and digital channels
- Resolve enquiries, complaints and service requests within policy and escalate correctly
- Record every interaction accurately in the client CRM
- Meet the quality, resolution and satisfaction targets shared with you weekly
- Handle personal data in line with KVKK and the client's requirements
What you bring
- Turkish at C2, able to write a clear, correctly punctuated formal response
- English at C1, enough to hold a full conversation and work in English systems
- A clear, warm telephone manner and composure under pressure
- Comfort across two or three systems at once and willingness to work rotating shifts
- High school completion at minimum, university study welcome
Nice to have
- A third language, particularly German, Arabic, Russian or French (paid at a premium)
- Experience in e-commerce, banking, telecommunications or retail
- Familiarity with Salesforce, Zendesk, Genesys or a comparable platform
What we offer
- Paid induction and a published progression path
- Private health insurance, meal card and transport allowance
- Monthly performance bonus and funded language training
- A workplace where a second or third language raises your pay
Apply
The first step takes under two minutes. We respond to every application.
Let us build your Türkiye team
Tell us your function, your scale and your language needs. We will come back to you within six hours.