Urgent
German Speaking Customer Service Specialist
Antalya has served German-speaking customers for forty years, and the language depth here is real rather than trained. You handle customer contact in German for European clients in travel, e-commerce, insurance and consumer services, three days from our Antalya site and two remotely after induction.
What you will do
- Handle inbound and outbound contact in German across voice, email and chat
- Resolve booking, order, billing, claim and service enquiries within client policy
- Write clear, correct German correspondence, which for several accounts is most of the work
- Escalate accurately and record fully
- Handle personal data under KVKK and, for European clients, GDPR
What you bring
- German at C1 or above, with correct written register for formal correspondence
- Turkish at C1 and English at B2 for internal systems
- Patience, clarity and comfort with digital systems
- Availability across Central European business hours including a Saturday rota
Nice to have
- Dutch, which is separately in demand across the Turkish BPO market
- Experience in travel, hospitality, insurance or e-commerce
- Prior work or study in Germany, Austria or Switzerland
What we offer
- A language premium built into the base band
- Hybrid working from month two
- Private health insurance, meal card and transport allowance
- Progression into senior, quality and team leader roles on German accounts
Apply
The first step takes under two minutes. We respond to every application.
Let us build your Türkiye team
Tell us your function, your scale and your language needs. We will come back to you within six hours.